Privacy Policy

Updated: 04.09.2023

CTI Holdings Group is committed to protecting and respecting your privacy. This privacy policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. This policy also states how we record, use and protect your personal information and with whom it will be shared.

This privacy policy, served by Nublue on behalf of CTI Holdings, governs and protects the privacy of online users on the following properties and associated domain extensions:

This website complies to all UK national laws and requirements for user privacy including GDPR and the UK Data Protection act.

If you have any queries or concerns regarding this privacy policy, please contact us by emailing [email protected], or give us a call on 0161 713 2434.


Summary


We (Nublue) collect multiple data types from users who visit www.nublue.co.uk via a number of sources: some information is manually provided, such as your email address when you sign up to our newsletter, and some is collected automatically, like the pages you visit on the website. We collect this information, primarily for marketing activities and for improving the user experience of the website..

We only collect this information once you click to accept our privacy policy, which drops down at the top of the screen, or when you manually provide us with personal information. We keep your data securely within our system and never share it with 3rd parties without your explicit permission. You can request to see what information we have about you, and amend or delete anything you wish, whenever you require. Please contact [email protected] with any requests or questions.


What information do we collect about you?


We collect and process the following information:


How is the information collected?


We collect information in the following ways:

Forms

There are a number of forms on our website. Whenever you complete a form we save your information in our database. Here is a complete list of all areas where we collect information from you via forms:

Cookies

We use cookies to collect information stated below and to track your use of our website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

You were informed of this when first visiting the site via a cookie pop-up banner which requests your consent. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this Privacy Policy and our Cookies Policy..

Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either persistent cookies or session cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use cookies for the following purposes:

We also use the following third-party cookies for the following purposes:

To find out more information about how our website uses cookies and third-party cookies, please visit our full Cookies Policy here.

Other Data Sources

We also collect information from other credible, third-party, commercially-available sources to enable us to identify potential customers, suppliers, partners and recruitment candidates.

These include publicly available information from company websites, Companies House, third-party sources and social media platforms as well as information given to us by existing clients, partners and suppliers.

The information we collect from these sources may include your name, phone number, business email address, and firmographic data which may be used along with the information we collect when you visit our website and the CTI Holdings network.

Legitimate Interest

The data obtained may be used for sales and marketing purposes. We store this information as we have legitimate business interest in identifying potential customers who may find our services relevant to their brand or business. The data we gather is held securely in our CRM system which is governed by our own strict data control and management policies.


Why is my information collected and how is it used?


Contact information & Communication

Personally identifiable contact information is collected so that we can contact you. Here is a list of situations when we may contact you:

Marketing information

Personally identifiable contact information is collected so that we can learn more about what you like. Here is a list of situations in which we may use your information for marketing reasons:

Improving our website

As a digital agency, it is in our nature to always strive to improve our online experience. Analytics information we collect, such as dwell time, pages visited and clicks, are all recorded to allow our marketing team to identify which areas are confusing or aren’t useful to visitors. We then use this information to improve the user experience of the website.

How our website uses cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

How to request or delete your personally identifiable information

Under GDPR, all companies are required to provide any data they hold about an individual within one month of the request.

To request copies of the data we hold about you, please contact [email protected] via email. We will gladly amend or erase any or all of the information you request within 30 days (provided the data is not required as part of legal proceedings or in the vital public interest). Again, please contact [email protected] to have this request completed.

Other information to be aware of to keep you secure.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time when it is no longer required or has no use, as detailed by GDPR. Every effort has been made to ensure safe and secure submission and processing of your data, but we advise users that online forms are completed at the users’ own risk.

We use any data submitted to provide you with further information about the products / services we offer, or to assist you in answering any questions or queries you may have submitted, or whereby you the consumer have previously purchased from or enquired about purchasing a product or service.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about our services and supplied by this website. Users can subscribe through an online automated process, should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws, detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with GDPR, UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

The owners of this website cannot guarantee or verify the contents of any externally linked website, despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution, in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels, such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.


How can I stop you from collecting my Cookie data?


The first step is to decline our privacy policy. If you do so, HubSpot won’t collect any information about your visit to our website. Secondly, don’t complete any forms on our website. You can get in touch instead by calling us directly on 0800 033 7074. However, third parties, like Google, may still be able to collect your data. You can block all cookies by following the information below.

Blocking Cookies

It is possible to block cookies, however, the usability of our website may be restricted if you refuse to accept cookies. You can refuse to accept cookies in each browser:

For information regarding less common browsers, please click here

Deleting Cookies

You can delete cookies, but doing this may have a negative impact on the usability of our website.

Contact Us

This website is owned and operated by CTI Digital. Registered in England No. 4884651 If you have any questions about our Privacy Policy, including how we collect cookies, cookies or this cookies policy, please contact us by email [email protected] or by telephone 0161 713 2434.