Why do I need an SSL certificate?
An SSL certificate is the way you build trust with your ecommerce customers. It reassures your visitors that their connection to your site, the data you transmit to them and the sensitive information that they transmit to you is all encrypted and secure from being seen by third parties. An SSL certificate is essential if your website needs to conduct online transactions, send and/or receive sensitive information and use a secure server-to-server connection.
Do I need an SSL if I want to be PCI DSS compliant?
Yes. An SSL provides a level of encryption that’s essential if you’re going to process card data on your site. Please don’t consider using an on-site payment gateway without an SSL.
What do I need in order to use an SSL certificate?
You’ll need a registered domain name and a web hosting account to use an SSL. Each SSL certificate we sell is mapped to your individual domain name. You can choose which pages on your website you would like to secure..
What are the main differences between your SSLs?
In essence, the more you spend on an SSL package the more assurance and visible features it provides, which establishes more trust and confidence in the people who visit your site – particularly the people who provide their card details to buy from your site. There are also several notable differences between the SSLs we provide:
Sectigo Essential SSL relies on domain validation (DV), which means that it needs things such as an email address attached to your domain which is readily accessible to allow the installation.
Sectigo Instant SSL uses organisation validation (OV), which requires you to provide proof of organisation – such as proof of residence for your business.
Sectigo EV SSL, also known as the Greenbar SSL, instead relies on extended validation (EV), a more comprehensive process of vetting your business in accordance with stringent guidelines set out by the CA/B Forum. Because of this process, acquiring an EV SSL is more time-intensive and comes with a higher price tag – but displaying its visual assets on your website tells your visitors that you offer the same degree of online security as some of the world’s major online retailers and banking sites.
All the SSL packages we provide are designed to provide powerful encryption and visual assets to encourage visitors’ trust when they use your site. Some of our packages may be better suited to you than others though – so if you’d like any help or advice just get in touch with our Support team.
What is SNI?
SNI, or Server Name Identification, allows multiple domains to use their own SSL certificates while sharing a single IP address. This technology is fully available on our current version of Plesk hosting.
How long will my SSL certificate last?
We only offer SSL certificates for one year at a time, in accordance with the latest browser standards that distrust SSL that are more than 13 months old. When you renew a Sectigo SSL your expiry date is extended for one month, giving you 13 months’ SSL protection for the price of 12.
What’s included in the price?
If you’re a Nublue hosting customer then your SSL certificate, installation, configuration and testing are all included in the price, as well as automatic monitoring and renewal for as long as you need it so that your site is never left unsecured.
Please note that it’s your responsibility to supply any documentation that our SSL provider requires, and that while we install your SSL to your server, you’ll still need to integrate your SSL to your website yourself.
What happens when I buy an SSL from you?
When you click on the SSL you’d like here on the page you’ll go through to an order form to give us some info about your domain, your company and your contact details. Here you’ll also choose whether you pay for your SSL every one or two years, depending on the SSL. Once we’ve received and verified your details we’ll order your SSL certificate from ssls.com, or you can do this yourself if you prefer. At this stage you’ll need to present any proof and documentation the SSL provider may request to verify your site or business, and while we can advise you at this stage it would be up to you to send any documentation to complete the application.
Once your SSL has been approved we’ll install it to your server and domain for you, then configure and test it to make sure it provides solid security on all browser devices. We’ll also renew your SSL automatically once your current subscription ends so that you don’t have to.
Please be aware that while we will install your SSL to your server and domain, you’ll still need to configure your website to use the SSL. We can advise you on how to do this, but we won’t do this directly.
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What happens when my SSL is due for renewal?
You’ll be invoiced in advance when your SSL is due for renewal, and we’ll also contact you in advance so that we can get to work on renewing your SSL in the given time period.
I’m a Nublue hosting customer. Can I buy an SSL from another provider and install it myself?
Yes. You’re free to order your own SSL separately if you prefer, and install it yourself to the hosting we provide for you.
Can I take an SSL with me if I switch my hosting provider?
Yes. If you’re cancelling your hosting with us or moving to another hosting provider then you’re free to take your SSL with you if you prefer.